- 1.1 In these terms and conditions
`The Company` means Mannor Limited (registered in England and Wales under number 10187282 and having its Registered Office Suite91, No.2 Lansdowne Row, Mayfair, London, W1J 6HL) its subsidiary companies, associated companies and holding company.
`The Customer` means any person, firm, company or other legal entity which places an order, buys any products from the Company and includes the employees, agents or sub-contractors of any such person, firm, company or other legal entity, or accepts a quotation from the Company for the sale of goods or whose order for goods is accepted by the Company.
`Goods` means any food, beverage or non food goods which the company is to supply in accordance with these Conditions.
`Contract` means any contract for the purchase and sale of goods.
`Conditions` means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Company.
`Writing` includes facsimile transmission, electronic mail, letters sent by registered mail or other means of communication.
`Statutory Interest` means interest as defined in the Late Payment of Commercial Debts (Interest) Act 1998.
- 1.2 Any reference in these Conditions to any provision of statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
- 1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2 Terms and Conditions
- 2.1 These terms and conditions shall be incorporated into the Contract and shall apply in place of and prevail over any terms and conditions verbally communicated or implied by custom or practice. The Company reserves the right to amend or up date the current terms and conditions. Any such changes will take effect when posted on the Company`s website.
3 Placing an Order
- 3.1 On placing an order with the Company by the Company’s telesales department, salesperson, counter staff or website the Customer is offering to contract with the Company on the basis of these terms and conditions.
- 3.2 The Contract is subject to availability of the Goods and market conditions. In the event of non- availability of any Goods ordered, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute Goods and the Company will refund the amount the Customer has been charged for that substitute.
- 3.3 The Company may limit the quantities of Goods supplied to any one Customer.
- 3.4 The Company reserves the right to refuse acceptance of an order and/or terminate any Customer’s trading account without explanation or notice.
- 3.5 The quantity, quality and description of any Goods shall be those set out in the Company’s quotation (if accepted by the Customer) or the Customer’s order (if accepted by the Company).
- 3.6 The parties are bound by the Contract only when the Company accepts the order or delivery of the Goods to the Customer whichever occurs earlier.
- 3.7 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
- 3.8 The Company may set a minimum order value for deliveries which is published in the Company’s catalogue and website. The Company reserves the right not to deliver an order which is valued at less than the published minimum order value.
- 3.9 The Company’s employees are authorised to make representations concerning Goods subject to confirmation by the Company in writing. In entering into the Contract the Customer acknowledges that it does not rely on and waives any claim for breach of, any such representations which are not so confirmed in writing by the Company.
- 3.10 The Customer is responsible for ensuring an order for Goods is received by the Company. The Company shall not be liable for the Customer not placing an order due to the Customer not being contacted, a system failure or any other reason.
- 4.1 Deliveries of Goods to the Customer shall be in accordance with the Company’s delivery schedule.
- 4.2 The Customer must ensure that staff are available to accept delivery during the Customer’s requested timing schedule as notified to the Company.
- 4.3 The Company will not always guarantee delivery in accordance with the Customer’s requested timing schedule.
- 4.4 In assessing a request from a Customer for delivery from the Company, the Company may make enquiries about the Customer, including searching the records held by organisations including Dun & Bradstreet, Experian, Equifax and other credit reference agencies.
- 4.5 The Company shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver Goods by a particular date or arising as a result of any causes beyond the Company’s control.
- 4.6 The delivery of Goods shall be made by the Company to such reasonably accessible premises as the Customer shall reasonably require. The address will be that address specified by the Customer when the account was opened, unless specified in writing. The Company reserves the right to refuse to make deliveries to a Customer’s premises where there is a risk of injury to the Company’s employees.
- 4.7 The Company reserves the right to restrict deliveries to certain areas and this includes the right to eliminate certain areas from the Company’s delivery schedule all together.
- 4.8 The Customer shall allow the Company reasonable access to such premises and shall use best endeavours to ensure that a responsible person shall be at the place to sign off the delivery of the goods.
- 4.9 If the Buyer fails to take delivery of Goods for any reason or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then without prejudice to any other rights or remedy available to the Company, the Company may:
4.9.1 Charge the Customer the cost of delivery to and from the premises of the Customer.
4.9.2 Charge full cost price for the perishable Goods.
4.9.3 Charge the Customer for a re-scheduling delivery charge.
4.9.4 Charge the Customer the Company’s administration and re-stocking charges published in the Company’s catalogue or website. A charge of ₤20 or 10% of the delivery value, whichever is the greater, will be made.
- 4.10 Deliveries must be checked at the time of delivery in the presence of the Company’s driver. The Customer must advise the driver of the shortages and the driver will amend the delivery note/invoice. The Customer will sign the delivery note/invoice as confirmation of the receipt of the Goods whilst highlighting any shortages.
- 4.11 If the Company fails to deliver Goods for any reason other than any cause beyond the Company’s control or the Customer’s fault, and the Company is accordingly liable to the Customer, the Company’s liability shall be limited to the cost to the Customer (in the cheapest available market) of similar Goods to replace those not delivered.
- 4.12 The Company may, at its discretion, agree to accept the return of Goods in good condition and will issue a credit to the Customer.
- 4.13 On the collection of Goods from the Company’s warehouse, damages, shortages or other mistakes must be notified by the Customer prior to leaving the Company’s premises where reasonably practicable.
- 5.1 The price of the Goods shall be the Company’s invoice price.
- 5.2 Any offers and promotions are subject to availability. The Company, at its discretion, may exclude Customer Groups from offers and promotions (e. g. wholesalers, contractors, etc.).
- 5.3 The Company reserves the right to vary or alter product specification and price without prior notice.
6 Risk and Property
- 6.1 All risks of damage to, or loss of the Goods, shall pass to the Customer at the time of delivery to the Customer’s premises.
- 6.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of the conditions, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.
- 6.3 Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so forthwith to enter upon any of the premises of the Customer or any third party where the Goods are stored and repossess Goods.
- 7.1 The Company warrants that Goods will correspond in all material respects at the time of delivery and will be free from defects in quality and condition until the expiry of the shelf life of Goods which date will be advised on the Goods or its packaging.
- 7.2 The Company warrants that all food Goods shall comply with the Food Safety Act 1990(as amended) and all Goods shall comply with all relevant UK and EU legislation from time to time in force.
- 7.3 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by any reason of any delay in performing, or any failure to perform any of the Company’s obligations in relation to the Goods, if any delay or failure was due to any cause beyond the Company’s control.
8 Terms of Payment
- 8.1 All new accounts, unless agreed otherwise, are payment through the online payment gateway with a accepted credit card or debit card).
- 8.2 The Customer may apply for a credit account after a minimum of three months trading with the Company. The decision to open a credit account will depend on suitable references and cross references with a Credit Agency and, until such favourable decision is made, the Customer will continue as payment on delivery.
- 8.3 The terms of the credit account are all invoices of one calendar month are due for payment on the 15th day of the following month (e.g. all January invoices are due for payment on the 15th of February).
- 8.4 The Customer must settle all accounts in accordance with agreed terms. In the event of the Customer account being in arrears, the account will be placed on hold and the Company reserves the right to withhold further deliveries of goods.
- 8.5 The Company has the right to start legal proceedings to recover any outstanding amount without prior notice and the right to exchange information with credit agencies.
- 8.6 In the event of the payment due to the Company being dishonoured, a charge of ₤30 (or such other sum as the Company may from time to time advise the Customer) will be made to the Customer’s account to cover the bank and administrative costs.
- 8.7 In the event of the payment due to the Company being dishonoured the Customer’s account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.
- 8.8 The late or non payment of a credit account will be considered as a breach of the agreed terms and will render the Credit Terms null and void. The Customer’s account will be put on hold.
- 8.9 In the event of non payment the Company reserves the right to charge Statutory Interest on overdue balances for the period from the date on which the payment was due.
- 8.10 The Company may accept payment by cash, credit card, debit card, cheque, banker’s draft, bank transfer, CHAPS or BACS.
- 8.11 The maximum amount of cash that will be accepted is ₤5000.
- 8.12 The maximum cash payment by coins allowed by one customer is ₤60 in ₤1 or ₤2 coins only.
9 Online Security
- 9.1 At the time of online registration the Customer is asked to set a password. The Customer must keep this password secret, as the Customer is entirely responsible if the confidentiality of the password is not maintained. The Customer is entirely responsible for all orders placed with the Company or information given to the Company under the Customer’s email address in combination with the password. The Customer must immediately notify the Company of any unauthorised use of the Customer’s email address and/or password or any breach of security known to the Customer.
- 9.2 Please note that the Customer’s details will not be passed on to any other company, organisation or individual for the purposes of unsolicited marketing or advertising.
10 Returns & Refunds
- 10.1 If you wish to return anything bought from us we will be happy to refund or exchange a goods provided it is in a fully resalable condition, we will replace the product or refund to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at
- Our call centre @+(44) 20 8004 9700 or email to email@example.com
- Send Email to us @ firstname.lastname@example.org and we will get back to you.
The return process of the product can be restricted depending on the nature and category of the product.
- Conditions for return:
- Please notify us about the damaged goods or Defective product within maximum 24 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- 10.2 Any refund due will be credited within 3-5 working days of us receiving the goods.